Find out how to spot a scam and how to report one. Trouble viewing? View in browser.
Duke Energy - Utilities United Against Scams
 Shutting Down Scammers.
Be aware of growing scams
targeting utility customers.
 
Scammers posing as your utility provider use phone, in-person and online tactics to target customers and steal money. They may threaten to turn off power to your home or business or tell you to put money on a prepaid debit card and ask for the card number. Don’t believe it.
 
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Some common scams include:
 
 
CALLS THAT APPEAR TO BE FROM YOUR UTILITY
 
Scammers may rig caller ID to make it look like the call is from a service provider.
 
 
POWER DISCONNECTION
 
You may receive threats to turn off your power, water or natural gas service if a payment is not made quickly.
 
 
IMMEDIATE PAYMENT REQUESTS
 
If someone requests immediate payment – especially by prepaid debit card – it is a scam.
 
 
Suspect a scammer? Here’s what to do:
 
Hang up the phone. Then, call your utility provider by using the phone number provided on your bill, followed by a call to the police. DO NOT pay over the phone if immediate payment is demanded to avoid a disconnection.
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